The course seeks to analyze and explain how the international humanitarian system has to improve the coordination and cooperation between major humanitarian relief agents during complex humanitarian emergencies in these days and what has been done in the past to achieve it. We will describe how the way coordination among organizations is managed has an impact in the overall response to complex humanitarian emergencies. To do that an analysis is undertaken of milestone events and projects aimed at increasing cooperation and coordination within international organizations and the international non-governmental sector. Following this, a historical comparative analysis of Rwanda (April to July/August 1994) and Kosovo (March to mid August 1999) is used as case studies to show the improvements done.

CONTENT

Coordination and Cooperation within the Intergovernmental Sphere

• Within the United Nations
• Outside of the UN
  • ECHO
  • IOM

Coordination and Cooperation within the International Non-Governmental Organization (INGO) Sphere

• Information Sharing Initiatives
• Principals and Standards Initiatives
• Coordination and Cooperation Initiatives

Coordination and Cooperation between Intergovernmental and International Organizations

• Institutional Relationships
  • IASC/OCHA
  • Partners In Action
  • ECHO
• Information Sharing
• Principles and Standards

Case studies

• Rwanda
  • Coordination
  • Early Warning, Need Assessments, Contingency Planning, and Preparedness
  • Information Sharing
  • Appropriateness, Standards and Coverage
  • Cost Effectiveness
• The Former Yugoslav Republic: Kosovo
  • Early Warning, Need Assessments, Contingency Planning, and Preparedness
  • Coordination and Management
  • Information Sharing and Coordination Meetings
  • Coverage and Standards
  • Cost Effectiveness

Conclusions

• The UN System.
• NGOs and Standards
• Humanitarian Will

METHODOLOGY

This training is being prepared on a self-study basis. This means you can take the course at your own rhythm and pace, lesson by lesson, doing the exercises along with them while you accommodate your time to study within your current agenda. Once you register for the course, you do not have a deadline to submit the final exam. You can do it when you are ready for it.

During all the time you are with us, you can mail your questions, doubts and suggestions to our teaching department at respect(at)respectrefugiados.org. Once you have completed the full course and perform the exercises, please write the exam and send it to us at the same email address. Once corrected, we will deliver to you the certificate of completion, which will prove both your participation and successful completion of the training. Should you have any questions, we will be more than happy to assist you.

TRAINING ENROLLMENT

Course fee: 40 Euros

In order to register, please submit your information below, you will be redirected later to the payment page via credit card or Paypal. Once done, you will automatically receive an email with the training material ready to be downloaded to your computer.

• Yaounde RESPECT Club

Democratic Republic of the Congo

• Afrika/Makobola Refugee Schools

• Ase’Eci Primary Refugee School

• Bangwe Primary School

• Kakamba-Kalunda Primary School

• Kawizi Primary Refugee School

• La Perfection Refugee Schools

Egypt

• Saint Charles Lwanga Center For Basic Education

Ghana

• All Souls Early Childhood

• Assembly of God School

• Buduburam Refugee Community School

• Dominion Christian Academy

• Refuge Baptist School

Guinea

• Conakry Refugee School

• Laine Refugee School

• Mohomou Refugee School

Kenya

• Saphalo Community School

• Saint Kizito Socio-Cultural Center

Nepal

• New Horizon Academy

Sierra Leone

• Children’s Welfare Primary School

• D.E.C. Primary School

• Fergussion Memorial Secondary School

• Harford Secondary School

• Huntington Secondary School

• I.C.S. Primary School Moyamba

• June Harftrout Primary School

• Kulafai Rashideen Islamic Secondary School

• Saint Columbia’s Primary School

• Saint Joseph Primary School

• Saint Joseph’s Secondary School

• Saint Micheal’s Primary School

• Saint Micheal’s Secondary School

• United Methodist Central Primary School

• United Methodist Primary School Salina

• Waterloo Refugee Camp

• West African Methodist Technical Vocational Training Centre

Somalia

• Alnawawi School

• Bassaso Secondary School

• Shafie Primary and Secondary School

Uganda

• Fr. Gale Secondary School

• Kasonga Primary School

• Kinakyeitaka Primary School

• Kyangwali Secondary School

• Lama Parents Secondary School

• Rwenyawawa Secondary School

The objectives of this project which started back in September 2008 and has been recently concluded have been:

• Improving the professional skills of human rights activists who work in the field of psycho-social needs of refugees
• Sharing experiences and knowledge on psycho-social needs of refugees
• Exchanging strategies and ways of learning
• Awareness raising on psycho-social needs of refugees
• Sharing experiences on problems which NGOs that are working with refugees have
• Sharing experiences on evaluation methods of activities for refugees

The project created in collaboration with other 3 European organisations: IHAD (Turkey), IMIR (Germany) and CEIPES (Italy), has been supported by the European Comission under the Life Long Learning program Grundtvig. Over the project life cycle, we have been participating and organising several workshops,  meetings and awareness raising campaigns.

With this project, RESPECT Refugiados re-affirms once more its initiatives to raise awareness among the civil society, to increase the knowledge about other reality,  the reality of the millions of refugees in the world.

TRAINING MATERIAL

Download here the full version (pdf)

The training material is also available for free download from the project´s website:                                      http://www.psycho-socialneedsofrefugees.eu/

PR MATERIALS

Leaflet:             Spanish Version – English Version
Poster:              Spanish Version – English Version

PICTURES FROM OUR MEETINGS

Ankara, Turkey (16-18 January 2009)

Barcelona, Spain (18-21 June 2009)

Hamburg, Germany (14-17 January 2010)

Palermo, Italy (6-8 May 2010)

We have prepared a comic book dealing with different aspects of a refugee/asylum seeker’s life (such as living in a refugee camp, resettlement, fleeing their own country, etc.). The comics was printed out in 7 different languages and distributed through our partners to schools, student associations, universities, NGOs working with children, etc. of 8 different countries (Switzerland, England, Ireland, France, Germany, Slovenia, Portugal, and Spain).  The purpose of this project was to spread awareness in a fun way about refugees and refugee issues amongst European children, teenagers, young adults and adults.

People of different cultures that have to coexist constitute today’s societies.  This situation has generated and is still generating fear, rejection and problems of coexistence which is expressed through racism and xenophobic acts and intolerance against refugees and asylum seekers.  The latter need to adapt themselves to their new environment/community or country during their stay whether this is for short or long term but this is only possible if they don’t experience rejection from the people of the asylum countries and get their support.  To achieve it, people – children, teenagers, adults – living in the asylum countries have to make an effort to build social relationships that base itself on the cultural diversity of nowadays’ society and on equality in rights and democracy and we think that educating these people and inform them about refugees/asylum seekers’ situation through awareness campaign can help eradicate ignorance that mostly causes rejection of the “others” and promote solidarity and activism.  Our campaign was mainly aimed at youth as they can influence the present and future situation and constitutes citizens of the future.

Main goal

• Spread awareness on refugee and refugee issues among youth aged between 12 and 25 years old.
• Make available a material that will help spread awareness on refugees in the long term among youth and adult. Spread awareness on refugee and refugee issues among youth aged between 12 and 25 years old and adult.
• Promote a multicultural society, tolerance and activism among youth.
• Make available a material that will help spread awareness on refugees in the long term among youth and adult.

Specific goals

• Erase prejudice and show that diversity can enrich ones culture.
• Promote activism among teenagers and young adults.
• Increase people knowledge regarding refugees/asylum seekers and make them want to know more about them.
• Convince students to join the pen pal letter exchange so they can write directly to a refugee student (we will do so by telling the story of a refugee receiving letter and school materials from his pen pal). We hope in the same way to convince schools as a whole to partner with a refugee school so they can provide some direct help and therefore increase our now existing network of schools participating in our letter exchange program.
• If a success, edit more copies and extend the awareness campaign to more countries.

Specially focused on professionals and volunteers working in the field of development, humanitarian aid and related topics that demand and need something more than the formal training, given by their organizations, in the practical subjects they are working with. The development of all soft-skills that could maximize the effectiveness of our work is becoming more and more demanded and critical when hiring someone in the highly difficult field of assisting others.

The ability to coordinate a project, to manage a meeting, to do a presentation, to lead a team or to solve a dispute among co-workers is even more important that all your specialised knowledge in one single field.

We have developed this online course explaining and teaching about all soft-skills that anyone, either working in the field or in the headquarters, should have in order to achieve more easily the goals of their organizations. We will cover those abilities and competences you will be require to have when working on the humanitarian area.

These course main areas are:

INTRODUCTION TO PROJECT MANAGEMENT
DEFINING A PROJECT
RESOURCE MANAGEMENT
MONITORING AND EVALUATION
INTRODUCTION TO TEAM MANAGEMENT
TEAM MANAGEMENT PRACTICES
TEAMBUILDING EXERCISES
BASIC COMMUNICATION MODEL
EFFECTIVE COMMUNICATION
COMMUNICATION IN PROJECT MANAGEMENT
THE ROLE OF THE LEADER
HOW TO MOTIVATE YOUR TEAM
ADAPT TO YOUR TEAM
LEARNING TO DELEGATE
CONFLICT HANDLING SKILLS
HOW TO SOLVE CRISES
EFFECTIVE MEETINGS:  HOW TO DESIGN & SET UP A MEETING FOR SUCCESS
HOW TO MANAGE THE PROCESS FOR RESULTS
HANDLING INDIVIDUAL CONTRIBUTIONS
TIME MANAGEMENT
NEGOTIATION TECHNIQUES

METHODOLOGY

This training is being prepared on a self-study basis. This means you can take the course at your own rhythm and pace, lesson by lesson, doing the exercises along with them while you accommodate your time to study within your current agenda. Once you register for the course, you do not have a deadline to submit the final exam. You can do it when you are ready for it.

During all the time you are with us, you can email your questions, doubts and suggestions to our teaching department at respect(at)respectrefugiados.org. Once you have completed the full course and perform the exercises, please write the exam and send it to us at the same email address. Once corrected we will deliver to you the certificate of completion, which will prove both your participation and succesful completion of the training. Should you have any questions, we will be more than happy to assist you.

TRAINING ENROLLMENT

Course fee: 85  euros

In order to register, please  submit your registration info on the form below. Once done, you will receive an email to confirm your email address and you will be sent to the payment module. After succesful registration, you will be redirected to a page to download all the training material.

RESPECT is a very active organization in ICT for development solutions. We strongly believe on the need of empower people by taking the maximum profit of the resources that internet and new technologies can bring to all Europeans.

In our daily contact with many European youth and civil organizations, we noticed the lack of preparation in soft skills that many of our partners had: the ability to coordinate a project, to manage a meeting, to do a presentation, to lead a team or to solve a dispute among colleagues, etc.

The development of all soft-skills that could maximize the effectiveness of our work is becoming more and more demanded and critical when looking to cooperate with others in international projects, and for this reason we have undertaken the lead in creating a strong and professional training course to empower our colleagues and partners in those areas

With this initiative, and with the support of 12 partners in 9 countries, RESPECT promoted and encouraged youth students to become a well prepared generation of professionals and managers of NGOs and youth organizations, empowering their capacities and acting power in social projects and campaigns aiming to improve several aspects of our society.

Main goal

• Use new technologies to train youth Europeans in improving their soft skills in managing international projects
• Take profit of the deep reach of internet to create an e-learning course that will boost personal competences in Youth Organizations.

Specific goals

• Create an specific e-learning course on Management and Professional abilities
• Improve the personal skills of all European Youth involved in international projects to empower their efficiency in creating and coordinating their activities.
• Create an online virtual classroom, accessible 24h/7 days a week with e-learning tools: chat, forum, news RSS, useful links, area for online debates, students area, interaction among participants, share of knowledge and cultures, etc.
• Make youth Europeans aware of the importance of soft skills in their professional careers
• Create a tool that can be re-used many times in the future to deliver several times this training and many more, open to all Youth Organizations in Europe at no cost.

The website can be accessed online through the following link: European Youth Training.

RESPECT introduces a class of non-refugee students to a class of refugee students of similar age and academic level by pen-pal letter exchange. Letter exchange can be conducted as a class, or a club activity. RESPECT has developed an ever-growing list of working relationships with schools servicing refugee, internally displaced persons (IDPs), and otherwise war-affected youth from around the world. Countries include Kenya, Sierra Leone, Guinea, Uganda and the Democratic Republic of Congo.

Since the start of the project, RESPECT introduced over 3 000 refugee students to non-refugee students around the world. Exchanging letters with refugee students is very powerful. RESPECT hopes the experience will be personal, educational and inspirational.

Building awareness of world issues through videos and discussion and growing a personal connection between refugee and non-refugee students through letter exchange lead rather naturally to a desire to do something to help.

ARE YOU INTERESTED IN JOINING OUR PROGRAMME?

Write us so we can explain you all the details about the program (the letter exchange can be done in English, French or Spanish): respect (at) respectrefugiados.org

LINK TO  OUR PARTICIPATING REFUGEE SCHOOLS

You can already download the brochure created during our “European Campaign to Raise Awareness on Refugee Issues”. Thanks to the support of the European Youth Foundation and the Council of Europe, the work done together with 9 NGOs in 11 different countries all of them under RESPECT’s coordination, has produced a very interesting material to explain children and youth about the reality of the refugees in the world.

We have already printed and distributed the brochure entitled “Refugees and Exile” in schools and youth centers all over the continent in several languages.

The campaign has taken place under the “All Different-All Equal” project from the COE, promoting social values and understanding among peoples and cultures.

If you do on the job training in your organization the course will help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee and colleagues needs. Training results are too important to leave to chance.

Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to involve their emotions as well as their minds. You will see the involvement, and you will feel the energy.

To reach this stage as an adult educator isn’t always easy, but success isn’t just for the naturally gifted. It is possible for all of us who put effort into our personal growth and development, because we want the enormous satisfaction that comes from working with others to help them reach their potential as human beings.

You will learn during this course to:

• Recognize the importance of considering the participants and their training needs, including the different learning styles and adult learning principles.
• Know how to write objectives and evaluate whether these objectives have been met at the end of a training session.
• Develop an effective training style, using appropriate training aids and techniques.
• Understand the importance of an instruction guide to help a trainer prepare and deliver effectively and consistently.
• Conduct a short group training session that incorporates these training concepts.
• Enhance your understanding of learning styles and how to accommodate them in the classroom
• Understand the key principles of effective communication in a workshop setting
• Identify strategies to create a no-risk environmentUse a variety of training techniques to stimulate participation
• Develop a plan and prepare for an effective training session
• Practice thinking on your feet in a safe environment
• Identify advanced interventions for difficult situations
• Practice the skills needed for a team presentation

The training is structured as follows:

Part I: Becoming a Professional Trainer

Defining a Successful Training Program

What Training Can Do
What Training Cannot Do
Advantages of Workplace Training
A Word about Adult Learning
Principles of Adult Learning
Motivating the Adult Learner
The Learning Process: the four basic steps
Your Approach to Learning as a Trainer
Your Learning Style
My Training Style
The Trainer Type Inventory
The Learning Cycle
The Training Process
Defining Training Needs
A Participative Approach
Planning Training
Designing the Program
Training Methods
Types of Trainers
Setting the Climate – Icebreakers
Common Errors in Training
The Four Step Plan to train new staff
Characteristics of an Effective Trainer
Dealing with Difficult Trainees
Visual Aids
Types of Visual Aids
Presentation Skills
Overcoming Nervousness
Using Non-Verbal Communication
Managing the Question and Answer Period

Part II: Advanced Skills for the Practical Trainer

The Art of Facilitation
Left Brain/Right Brain
Planning a Workshop
Application
Your Role as an Effective Communicator
More Training Tools and Techniques
Training Evaluations
Difficult Situations when delivering training
End of Training Conclusions

METHODOLOGY

This training is being prepared on a self-study basis. This means you can take the course at your own rhythm and pace, lesson by lesson, doing the exercises along with them while you accommodate your time to study within your current agenda. Once you register for the course, you do not have a deadline to submit the final exam. You can do it when you are ready for it.

During all the time you are with us, you can mail your questions, doubts and suggestions to our teaching department at respect(at)respectrefugiados.org. Once you have completed the full course and perform the exercises, please write the exam and send it to us at the same email address. Once corrected we will deliver to you the certificate of completion, which will prove both your participation and succesful completion of the training. Should you have any questions, we will be more than happy to assist you.

TRAINING ENROLLMENT

Course fee: 120 euros

In order to register, please submit your information below, you will be redirected later to the payment page via credit card or paypal. Once done, you will automatically receive an email with the training material ready to be downloaded to your computer.

Since you can’t prevent conflict, the most important thing is to learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals. However, there are several strategies for coping with conflict. Knowing when and how to use these techniques can make you a more effective leader.

The training is split in two main parts: dealing with difficult people, for those who find themselves on an complicated environtment when individuals are key part of the success of our projects, being due to differences in character, culture or ideas, and, getting along on the workplace, for those others who have to work together with the same persons for a long period, on the same office, on the same projects and activites. We will go in deep on many topics that you later will be able to put in practice on your daily work.

You will learn to:

Recognize how your own attitudes and actions impact on others
Find new and effective techniques for managing negative emotions
Develop coping strategies for dealing with difficult people and difficult situations
Identify those times when you have the right to walk away from a difficult situation
Learn some techniques for managing and dealing with anger.
Understand what conflict is and how it can escalate.
Recognize the five most common conflict resolution styles and when to use them
Increase positive information flow through non-verbal and verbal communication skills.
Develop effective techniques for intervention strategies.
Strengthen staff trust and morale.
Become more confident of your ability to manage conflicts to enhance productivity and performance.

The course is structured as follows:

Conflict Resolution: Course Introduction

PART I DEALING WITH DIFFICULT PEOPLE
Reciprocal Relationships and dealing with change
The Agreement Frame
The Ten Commandments of Change
Preventing Problems
Dealing with Problems
Causes of Difficult Behavior and tips for dealing with it
The five steps process for problem solving
Changing Yourself
Dealing with Negative Feelings
Why Don’t People Do What They Are Supposed To?
Managing Anger
Guidelines for Assertive Anger
De-Stress Options You Can Use Right Now!
Summary of Part I: Reference Guide

PART II Managing Conflict on the Workplace
Defining Conflict
Types of Conflict
Open Conflict vs Hidden Conflict
Spontaneous & Reflective Action
Johari Windows
Case Study: Spontaneous and Reflective Behaviors
Stages of Conflict
Another Version of the Conflict Process
Conflict Outcomes
Strategies for Dealing with Conflict
Win As Much as You Can
Conflict Resolution Style Questionnaire
The Role of Communication in Conflict Resolution
Active Listening
Paraphrasing
Powerful Questions
Body Language
Seven Steps to Ironing Things
Out The Conflict/Opportunity Test
Visualizaing Conflict and its Resolution
Facilitating Conflict (becoming a facilitator)
Setting Norms for Meetings and Discussions
Making an Intervention
Listen-Empathize-Clarify-Seek Permission-Resolve
Managing Conflict Constructively
Summary of Part II Quick reference guide
End of Training Conclusions

METHODOLOGY

This training is being prepared on a self-study basis. This means you can take the course at your own rhythm and pace, lesson by lesson, doing the exercises along with them while you accommodate your time to study within your current agenda. Once you register for the course, you do not have a deadline to submit the final exam. You can do it when you are ready for it.

During all the time you are with us, you can mail your questions, doubts and suggestions to our teaching department at respect(at)respectrefugiados.org. Once you have completed the full course and perform the exercises, please write the exam and send it to us at the same email address. Once corrected we will deliver to you the certificate of completion, which will prove both your participation and succesful completion of the training. Should you have any questions, we will be more than happy to assist you.

TRAINING ENROLLMENT

Course fee: 120 euros

In order to register, please submit your information below, you will be redirected later to the payment page via credit card or paypal. Once done, you will automatically receive an email with the training material ready to be downloaded to your computer.