Designed to provide answers to basic questions professionals and volunteers have when approaching refugee-related issues, this course is a introduction to the complex subject of refugees and IDPs. It covers a wide range of topics from building a refugee camp, common psychological and medical problems, different case studies, to the causes of displacement, or globalization and forced migration.

CONTENT

BASICS ABOUT REFUGEES AND IDPS

• Introduction
• A few words on UNHCR
• International law aspects
• Boat people
• In summary

REFUGEES & EXILES: HISTORICAL PERSPECTIVES

• The Origins of Asylum
• UNHCR (United Nations High Commissioner for Refugees)
• The refugee movement in Europe
• Refugee movements in Asia
• Refugee movements in Africa
• Case Study: Historical Perspectives on Refugees in Canada

CAUSES OF CONFLICT AND POPULATION DISPLACEMENT

• Introduction
• What causes conflict and population displacement?
• Why do people flee?
• How are people affected by wars?
• How do people flee?

INTERNATIONAL HELP FOR REFUGEE POPULATIONS

• Have these organizations been successful?

NATIONAL BORDERS AND SECURITY POLICIES

GLOBALIZATION AND FORCED MIGRATION

• Negative effects of globalization

REPATRIATION AND POST-CONFLICT RECONSTRUCTION

PHYCOLOGICAL CARE AND MEDICAL PROBLEMS AMONG REFUGEE POPULATIONS

• Common psychological problems in refugees
• Post Traumatic Stress Disorder
• Depression
• Exacerbation of pre existing disorders like psychoses and personality disorder
• Complicated Bereavement
• Consequence of mental illness
• Interventions

CASE STUDIES

• Colombia’s Displaced Civilians
• Human rights atrocities in Sudan
• The 1991 Kurdish mass exodus
• Timor Exodus

REFUGEE CAMPS

• Building a Refugee camp
• Practical example: The Red Cross Camp at Tréguine
• Examples of other refugee camps

TRAFFICKING, SMUGGLING, ORGANIZED CRIME

• External Military Attacks
• External/Internal Civilian Threats

METHODOLOGY

This training is being prepared on a self-study basis. This means you can take the course at your own rhythm and pace, lesson by lesson. Once you register for the course, you do not have a deadline to submit the final exam. You can do it when you are ready for it.

During all this time you can email your questions, doubts or suggestions to our teaching department at respect(at)respectrefugiados.org. Once you have completed the full course, please write the exam and send it to us at the same email address. Once corrected, we will deliver a certificate of completion, which will prove both your participation and successful completion of the training. Should you have any questions, we will be more than happy to assist you.

TRAINING ENROLLMENT

Course fee: 70 Euros

In order to register, please submit your information below, you will be redirected later to the payment page via credit card or Paypal. Once done, you will automatically receive an email with the training material ready to be downloaded to your computer.

For many volunteers and professionals from NGOs and international organisations working to ease the situation of the millions of refugees in the world implies as well understanding the solutions proposed and carried out by countries, governments and international bodies, such as UNHCR, to repatriate or resettle the displaced populations. This course gives an overview of the repatriation policies from international bodies, the repatriation history from the last decades, current practices, resettlement and examines the case of former Yugoslavia.

CONTENT

• Refugees and Repatriation: Overview
• World War II and the Crisis of Mass Displacement
• International Protection: The Refugee Conventions
• UNHCR and the ‘Voluntary’ Character of Repatriation
• Displacement in the Post-1989 Period: The Former Yugoslavia
• UNHCR in the former Yugoslavia: Obstacles to Return
• UNHCR and the Failures of ‘Voluntary’ Repatriation
• Resettlement: An Alternative Durable Solution
• From Resettlement to Repatriation: The Limits of Asylum
• Misrepresented: Refugees and the International Press
• Conclusions
• Glossary of definitions

METHODOLOGY

This training is being prepared on a self-study basis. This means you can take the course at your own rhythm and pace, lesson by lesson. Once you register for the course, you do not have a deadline to submit the final exam. You can do it when you are ready for it.

During all this time you can email your questions, doubts or suggestions to our teaching department at respect(at)respectrefugiados.org. Once you have completed the full course, please write the exam and send it to us at the same email address. Once corrected, we will deliver a certificate of completion, which will prove both your participation and successful completion of the training. Should you have any questions, we will be more than happy to assist you.

TRAINING ENROLLMENT

Course fee: 40 Euros

In order to register, please submit your information below, you will be redirected later to the payment page via credit card or Paypal. Once done, you will automatically receive an email with the training material ready to be downloaded to your computer.

The course seeks to analyze and explain how the international humanitarian system has to improve the coordination and cooperation between major humanitarian relief agents during complex humanitarian emergencies in these days and what has been done in the past to achieve it. We will describe how the way coordination among organizations is managed has an impact in the overall response to complex humanitarian emergencies. To do that an analysis is undertaken of milestone events and projects aimed at increasing cooperation and coordination within international organizations and the international non-governmental sector. Following this, a historical comparative analysis of Rwanda (April to July/August 1994) and Kosovo (March to mid August 1999) is used as case studies to show the improvements done.

CONTENT

Coordination and Cooperation within the Intergovernmental Sphere

• Within the United Nations
• Outside of the UN
  • ECHO
  • IOM

Coordination and Cooperation within the International Non-Governmental Organization (INGO) Sphere

• Information Sharing Initiatives
• Principals and Standards Initiatives
• Coordination and Cooperation Initiatives

Coordination and Cooperation between Intergovernmental and International Organizations

• Institutional Relationships
  • IASC/OCHA
  • Partners In Action
  • ECHO
• Information Sharing
• Principles and Standards

Case studies

• Rwanda
  • Coordination
  • Early Warning, Need Assessments, Contingency Planning, and Preparedness
  • Information Sharing
  • Appropriateness, Standards and Coverage
  • Cost Effectiveness
• The Former Yugoslav Republic: Kosovo
  • Early Warning, Need Assessments, Contingency Planning, and Preparedness
  • Coordination and Management
  • Information Sharing and Coordination Meetings
  • Coverage and Standards
  • Cost Effectiveness

Conclusions

• The UN System.
• NGOs and Standards
• Humanitarian Will

METHODOLOGY

This training is being prepared on a self-study basis. This means you can take the course at your own rhythm and pace, lesson by lesson. Once you register for the course, you do not have a deadline to submit the final exam. You can do it when you are ready for it.

During all this time you can email your questions, doubts or suggestions to our teaching department at respect(at)respectrefugiados.org. Once you have completed the full course, please write the exam and send it to us at the same email address. Once corrected, we will deliver a certificate of completion, which will prove both your participation and successful completion of the training. Should you have any questions, we will be more than happy to assist you.

TRAINING ENROLLMENT

Course fee: 40 Euros

In order to register, please submit your information below, you will be redirected later to the payment page via credit card or Paypal. Once done, you will automatically receive an email with the training material ready to be downloaded to your computer.

Specially focused on professionals and volunteers working in the field of development, humanitarian aid and related topics that demand and need something more than the formal training, given by their organizations, in the practical subjects they are working with. The development of all soft-skills that could maximize the effectiveness of our work is becoming more and more demanded and critical when hiring someone in the highly difficult field of assisting others.

The ability to coordinate a project, to manage a meeting, to do a presentation, to lead a team or to solve a dispute among co-workers is even more important that all your specialised knowledge in one single field.

We have developed this online course explaining and teaching about all soft-skills that anyone, either working in the field or in the headquarters, should have in order to achieve more easily the goals of their organizations. We will cover those abilities and competences you will be require to have when working on the humanitarian area.

These course main areas are:

INTRODUCTION TO PROJECT MANAGEMENT
DEFINING A PROJECT
RESOURCE MANAGEMENT
MONITORING AND EVALUATION
INTRODUCTION TO TEAM MANAGEMENT
TEAM MANAGEMENT PRACTICES
TEAMBUILDING EXERCISES
BASIC COMMUNICATION MODEL
EFFECTIVE COMMUNICATION
COMMUNICATION IN PROJECT MANAGEMENT
THE ROLE OF THE LEADER
HOW TO MOTIVATE YOUR TEAM
ADAPT TO YOUR TEAM
LEARNING TO DELEGATE
CONFLICT HANDLING SKILLS
HOW TO SOLVE CRISES
EFFECTIVE MEETINGS:  HOW TO DESIGN & SET UP A MEETING FOR SUCCESS
HOW TO MANAGE THE PROCESS FOR RESULTS
HANDLING INDIVIDUAL CONTRIBUTIONS
TIME MANAGEMENT
NEGOTIATION TECHNIQUES

METHODOLOGY

This training is being prepared on a self-study basis. This means you can take the course at your own rhythm and pace, lesson by lesson. Once you register for the course, you do not have a deadline to submit the final exam. You can do it when you are ready for it.

During all this time you can email your questions, doubts or suggestions to our teaching department at respect(at)respectrefugiados.org. Once you have completed the full course, please write the exam and send it to us at the same email address. Once corrected, we will deliver a certificate of completion, which will prove both your participation and successful completion of the training. Should you have any questions, we will be more than happy to assist you.

TRAINING ENROLLMENT

Course fee: 85  euros

In order to register, please submit your information below, you will be redirected later to the payment page via credit card or Paypal. Once done, you will automatically receive an email with the training material ready to be downloaded to your computer.

 

If you do on the job training in your organization the course will help you feel more comfortable and more competent. You will explore how adults learn and take a step-by-step approach to create training sessions that meet employee and colleagues needs. Training results are too important to leave to chance.

Behind every spectacular training session is a lot of preparation and meticulous attention to detail. The truly skilled trainer can make a program exciting. The learners will have fun while they are learning. The facilitator has been able to involve their emotions as well as their minds. You will see the involvement, and you will feel the energy.

To reach this stage as an adult educator isn’t always easy, but success isn’t just for the naturally gifted. It is possible for all of us who put effort into our personal growth and development, because we want the enormous satisfaction that comes from working with others to help them reach their potential as human beings.

You will learn during this course to:

• Recognize the importance of considering the participants and their training needs, including the different learning styles and adult learning principles.
• Know how to write objectives and evaluate whether these objectives have been met at the end of a training session.
• Develop an effective training style, using appropriate training aids and techniques.
• Understand the importance of an instruction guide to help a trainer prepare and deliver effectively and consistently.
• Conduct a short group training session that incorporates these training concepts.
• Enhance your understanding of learning styles and how to accommodate them in the classroom
• Understand the key principles of effective communication in a workshop setting
• Identify strategies to create a no-risk environmentUse a variety of training techniques to stimulate participation
• Develop a plan and prepare for an effective training session
• Practice thinking on your feet in a safe environment
• Identify advanced interventions for difficult situations
• Practice the skills needed for a team presentation

The training is structured as follows:

Part I: Becoming a Professional Trainer

Defining a Successful Training Program

What Training Can Do
What Training Cannot Do
Advantages of Workplace Training
A Word about Adult Learning
Principles of Adult Learning
Motivating the Adult Learner
The Learning Process: the four basic steps
Your Approach to Learning as a Trainer
Your Learning Style
My Training Style
The Trainer Type Inventory
The Learning Cycle
The Training Process
Defining Training Needs
A Participative Approach
Planning Training
Designing the Program
Training Methods
Types of Trainers
Setting the Climate – Icebreakers
Common Errors in Training
The Four Step Plan to train new staff
Characteristics of an Effective Trainer
Dealing with Difficult Trainees
Visual Aids
Types of Visual Aids
Presentation Skills
Overcoming Nervousness
Using Non-Verbal Communication
Managing the Question and Answer Period

Part II: Advanced Skills for the Practical Trainer

The Art of Facilitation
Left Brain/Right Brain
Planning a Workshop
Application
Your Role as an Effective Communicator
More Training Tools and Techniques
Training Evaluations
Difficult Situations when delivering training
End of Training Conclusions

METHODOLOGY

This training is being prepared on a self-study basis. This means you can take the course at your own rhythm and pace, lesson by lesson. Once you register for the course, you do not have a deadline to submit the final exam. You can do it when you are ready for it.

During all this time you can email your questions, doubts or suggestions to our teaching department at respect(at)respectrefugiados.org. Once you have completed the full course, please write the exam and send it to us at the same email address. Once corrected, we will deliver a certificate of completion, which will prove both your participation and successful completion of the training. Should you have any questions, we will be more than happy to assist you.

TRAINING ENROLLMENT

Course fee: 120 euros

In order to register, please submit your information below, you will be redirected later to the payment page via credit card or paypal. Once done, you will automatically receive an email with the training material ready to be downloaded to your computer.

Since you can’t prevent conflict, the most important thing is to learn how to handle or manage it in productive ways. What is critical for resolving conflict is developing an understanding of, and a trust in, shared goals. However, there are several strategies for coping with conflict. Knowing when and how to use these techniques can make you a more effective leader.

The training is split in two main parts: dealing with difficult people, for those who find themselves on an complicated environtment when individuals are key part of the success of our projects, being due to differences in character, culture or ideas, and, getting along on the workplace, for those others who have to work together with the same persons for a long period, on the same office, on the same projects and activites. We will go in deep on many topics that you later will be able to put in practice on your daily work.

You will learn to:

- Recognize how your own attitudes and actions impact on others
- Find new and effective techniques for managing negative emotions
- Develop coping strategies for dealing with difficult people and difficult situations
- Identify those times when you have the right to walk away from a difficult situation
- Learn some techniques for managing and dealing with anger.
- Understand what conflict is and how it can escalate.
- Recognize the five most common conflict resolution styles and when to use them
- Increase positive information flow through non-verbal and verbal communication skills.
- Develop effective techniques for intervention strategies.
- Strengthen staff trust and morale.
- Become more confident of your ability to manage conflicts to enhance productivity and performance.

The course is structured as follows:

Conflict Resolution: Course Introduction

PART I DEALING WITH DIFFICULT PEOPLE
Reciprocal Relationships and dealing with change
The Agreement Frame
The Ten Commandments of Change
Preventing Problems
Dealing with Problems
Causes of Difficult Behavior and tips for dealing with it
The five steps process for problem solving
Changing Yourself
Dealing with Negative Feelings
Why Don’t People Do What They Are Supposed To?
Managing Anger
Guidelines for Assertive Anger
De-Stress Options You Can Use Right Now!
Summary of Part I: Reference Guide

PART II Managing Conflict on the Workplace
Defining Conflict
Types of Conflict
Open Conflict vs Hidden Conflict
Spontaneous & Reflective Action
Johari Windows
Case Study: Spontaneous and Reflective Behaviors
Stages of Conflict
Another Version of the Conflict Process
Conflict Outcomes
Strategies for Dealing with Conflict
Win As Much as You Can
Conflict Resolution Style Questionnaire
The Role of Communication in Conflict Resolution
Active Listening
Paraphrasing
Powerful Questions
Body Language
Seven Steps to Ironing Things
Out The Conflict/Opportunity Test
Visualizaing Conflict and its Resolution
Facilitating Conflict (becoming a facilitator)
Setting Norms for Meetings and Discussions
Making an Intervention
Listen-Empathize-Clarify-Seek Permission-Resolve
Managing Conflict Constructively
Summary of Part II Quick reference guide
End of Training Conclusions

METHODOLOGY

This training is being prepared on a self-study basis. This means you can take the course at your own rhythm and pace, lesson by lesson. Once you register for the course, you do not have a deadline to submit the final exam. You can do it when you are ready for it.

During all this time you can email your questions, doubts or suggestions to our teaching department at respect(at)respectrefugiados.org. Once you have completed the full course, please write the exam and send it to us at the same email address. Once corrected, we will deliver a certificate of completion, which will prove both your participation and successful completion of the training. Should you have any questions, we will be more than happy to assist you.

TRAINING ENROLLMENT

Course fee: 120 euros

In order to register, please submit your information below, you will be redirected later to the payment page via credit card or paypal. Once done, you will automatically receive an email with the training material ready to be downloaded to your computer.